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Frequently Asked Questions

What is the Real Grass Potty, and how does it work?

The Real Grass Potty is a natural and eco-friendly solution designed for urban dogs to relieve themselves at home. It features real grass that mimics the outdoor experience, providing a familiar surface for your dog. Simply place it in an area of your home that can connect to a drainage, and train your dog to use it as their designated potty spot.

Is the grass safe for dogs?

Yes, the grass is 100% safe for all pets. It is hydroponically grown in Hong Kong using safe and non-toxic seeds that are free from harmful chemicals.

How do I maintain the grass in the Real Grass Potty?

To keep your Real Grass Potty fresh and clean, follow these steps:

Open your Package Immediately: Keeping your grass in the delivery box for more than 1 day can cause moisture issues like white powdery mildew. Luckily, it’s non-toxic and can be easily wiped away with a cloth.

Daily Care: Gently water the grass every morning to keep it hydrated and fresh. Avoid excessive watering as it will degrade the grass.

Sunlight and Rain: Place it in a shaded area to avoid direct sunlight and rain. Ensure it receives one to two hours of indirect sunlight daily to prevent premature drying.

Solid Waste Removal: After each use, promptly remove any solid waste.

Grass Replacement: Depending on usage, replace the grass every 2 weeks to ensure it remains clean and odor-free.

How often do I need to replace the grass?

We recommend replacing the grass every 2 weeks. However, the frequency may vary based on your dog's usage and the overall condition of the grass.

How do I train my dog to use the Real Grass Potty?

Training your dog to use the Real Grass Potty is easy, as most dogs instinctively love natural surfaces. Here’s how to do it:

Designated Area: Place the potty in an area your dog is already familiar with as their toilet spot.

Timing: Encourage your dog to use the potty after meal times, playtime, or naps by gently placing them on it.

Positive Reinforcement: Reward your dog with treats and praise whenever they use the potty successfully. This reinforces the behavior and makes them more likely to use it in the future.

When should you expect the delivery?

Delivery Days: Deliveries are made every Saturday and Sunday. Please ensure you are available to receive your order on the dates you selected.