Refund policy

Thank You for Choosing to Shop with Us! Your satisfaction is our top priority, and we want to ensure you're happy with your purchase. Please take a moment to read our policy regarding refunds and damaged items.

Refund Policy

• No Refunds: We regret to inform you that all sales are final, and we do not offer refunds on any items purchased.

Replacement Policy

• If the grass condition is found to be unsatisfactory upon arrival, please report it to us within 2 days of delivery, providing clear photographic evidence, and we will gladly arrange for a replacement.

How to Notify Us

• Contact Us: To request a replacement, simply reach out to us via email at [greenpatchhk@gmail.com]. Please include your order number, a brief description of the issue, and any photos that showcase the damage.

Our Commitment

• We aim to respond to your email within 3 business days, ensuring a smooth and efficient replacement process.

Thank you for your understanding!